Refund and Return Policy - Naissa Aesthetic
Thank you for shopping with Naissa Aesthetic. We strive to ensure that you are satisfied with your purchase. However, we understand that there may be instances where a refund or return is necessary. Please read our refund and return policy carefully to understand your options.
- Eligibility for Refund or Return:
1.1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service within 7 days of receiving your order. We may request photographic evidence of the damage or defect. Once the damage or defect is confirmed, we will provide you with a full refund or send a replacement product free of charge.
1.2. Incorrect Product: If you receive an incorrect product, please notify us within 7 days of receiving your order. We may require you to return the incorrect item to us, and once we confirm the error, we will either provide you with a full refund or send the correct product.
- Returns Process:
2.1. Return Authorization: To initiate a return, please contact our customer service within [number of days] days of receiving your order. Our customer service team will guide you through the return process and provide you with a return authorization number (RMA).
2.2. Condition of Returned Products: To be eligible for a refund or return, the product(s) must be unused, unopened, and in their original packaging. All accompanying accessories, labels, seals, and protective covers must be intact and undamaged.
2.3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect product. We recommend using a trackable shipping service to ensure that the returned items reach us safely.
2.4. Refund or Exchange: Upon receiving the returned product(s) and verifying their condition, we will process your refund or exchange within 14 days. Refunds will be issued to the original payment method. If you prefer an exchange, we will send the requested product to you, subject to availability.
- Non-eligible Items:
3.1. Used or Opened Products: We cannot accept returns or provide refunds for products that have been used or opened due to hygiene and safety reasons unless they are damaged, defective, or incorrect.
3.2. Sample Products: We do not accept returns or provide refunds for sample products.
- Non-Refundable Fees:
4.1. Shipping Fees: Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect product.
4.2. Customization and Personalization Fees: Customized or personalized products are non-refundable unless they are damaged, defective, or incorrect.
- Customer Support:
If you have any questions or concerns regarding our refund and return policy, please contact our customer service team at 438-527-2097.
We are here to assist you and ensure that you have a satisfactory shopping experience.
Please note that this refund and return policy is subject to change without prior notice. We recommend reviewing this policy before making a purchase.